What to do if your Twitter Account gets Suspended
For some time now, people have asked us… What do I do if my twitter account gets suspended?
As of late Twitter seems to be suspending more accounts without warning. Actually, I don’t know if there’s ever been a warning sent prior to a suspension. Nevertheless, if you or someone you know gets suspended, here are some tips to follow to prevent a cardiac arrest. (Take it from an EX-suspended Twitter user. Yes it happened to me several months ago)
1. Begin by taking a patience Pill. (It’s likely not the end of the world as we know it)
Then Read the Twitter Rules to see if maybe you made a mistake that you were unaware of.
2. Now that the patience pill is working it’s magic. You can submit a ticket to Twitter here or follow the link through your suspended account. Be calm and polite when writing Twitter. In other words, whatever you do, don’t go postal and go off the deep end.
3. After submitting a ticket with your plea… you’ll need to patiently wait at least 24-48 hours to receive a reply back via email from Twitter. In the meantime, you may create a new account (if you don’t all ready have one) Then tweet and notify some friends/followers that your account got suspended. Most importantly, be good.
4. If Twitter sends you an email be sure to reply back to them (remember what ever you do, don’t go postal. Better yet, be on your best behavior)
5. If you have a 2nd twitter account established, you can also tweet one of the Twitter Spam patrols. This has been reported to help expedite the process at times. Simply tweet one of them your suspended account and ask if they know why your account was suspended. @ginger or @delbius
You may also be interested to read 4 common Twitter mistakes.
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6 Responses to “What to do if your Twitter Account gets Suspended”
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This happened to me last year. I was about to get furious but thankfully I was patient in time. It ended up being a strange glitch at the time… even Jason Pollock and others had similar issues around June and July 2009.
Thanks much for the article Al! I’m now following you on my business account: @mktgsquirrel.
My account was suspended last week not 15 hours after I opened it. I made 5 tweets – three of which were retweets about cool or funny things. I’d only added just about 30 friends through my Yahoo Mail account, and added about 10 cool tweeters (@dooce, @shitmydadsays, John Cleese, etc.)
It’s been five days and no reply. My first few emails were nice, offering possible reasons (none on my end) for the suspension. I admit I was probably a bit short in the last email.
I just tweeted @ginger, with ticket numbers and an apology for the short-sounding last email. I will let you know what happens. *crossed fingers*
Thank you for following me Julie.
I’ll make sure to follow you back on that account.
Glad you found value in the post and I’m confident everything will work out for you.
If there’s anything I can do to help you further, just send me a tweet.
Have a Great Day~
-Al
@alferretti
Al,
I can’t thank you enough for this article. After five days with no explanation and several emails with no reponse, I Googled “Twitter account suspension” and found your article.
I took your suggestions and within an hour my account @kernut had been restored (along with my faith in Twitter
.
I’ve posted your article on my Facebook account and Marketing Squirrel fan page, too.
Bless you, Kind Sir, and @ginger for her prompt attention to the matter.
I hope you have a great day, too!
Julie
@kernut and @mktgsquirrel
I have a question for you…..what does it mean when although my account is not suspended, you can’t find me in a “twitter search”. For instance, I’ve used vvanbooven as my twitter ID for several years. However, if you do a twitter search for vvanbooven nothing comes up that I directly posted, only other peoples’ references to @vvanbooven. I think this username has been blacklisted, but not suspended? Is that possible? I’m not really sure, and I only tweet when I make a blog post, so it’s not as if I tweet hundreds of times a day or even a week….
I do have other twitter accounts, (2 others) so I’m not that worried, but it just seems odd.
Thanks,
Valerie VanBooven RN BSN
http://www.SeriousSocialMedia.com
@vvanbooven
Hi Valerie,
The search is working properly, when ever I do a Twitter search for some one it only pulls up the tweets with that name. When you use the @username then the search will pull up tweets sent to that person. When you do a search without the @username and just the name then the search with search for tweets with just the name. I have done it both ways and received different results. I just did a search for @vvanbooven and received 2 search results with tweets sent to you.
I hope this helps and thanks for the great question ,
Skeeter